How Silver Oak Protects Your Data and Your Money

What information we collect

When you open a Silver Oak account we collect the basics needed to run a real-money CAD casino responsibly: your name, date of birth, email, phone number and mailing address. We also record gameplay activity, deposit and withdrawal history, device and browser information, and any communication you have with our support team. None of this is optional. Canadian anti-fraud and anti-money-laundering standards require operators to know who they are paying out to, and we take that obligation seriously.

If you contact support about a payment issue or self-exclusion request, we keep a record of that conversation too. This lets our team pick up where a previous agent left off instead of asking you to repeat yourself.

Interac e-Transfer data handling

Interac e-Transfer is the most common way Canadian players fund a Silver Oak account, and it works differently from a card payment. When you send an e-Transfer, our banking partners see the transfer reference, the amount and the email or phone number used for the transfer, not your online banking password or account balance. That information is encrypted in transit and stored only for as long as needed to verify the deposit, reconcile it against your account, and satisfy Canadian record-keeping rules for gaming transactions.

Withdrawals back to Interac follow the same standard: we confirm the receiving details match your verified account before funds move, which is part of why identity verification matters at signup.

Crypto transaction security

Deposits and withdrawals in Bitcoin, Ethereum and Tether are recorded on public blockchains by design, but Silver Oak does not publish or share your wallet address with third parties. Internally, we log the transaction hash, the wallet address used, and the CAD-equivalent value at the time of conversion, so your balance always displays in Canadian dollars regardless of crypto price movement. Wallet addresses are matched to your verified player profile to prevent a deposit or withdrawal being redirected to the wrong account.

How your data is stored and secured

Account and payment data is encrypted both in transit, using TLS, and at rest on our servers. Access is restricted to staff who need it to process payments, verify identity or resolve support tickets, and every access is logged. Card numbers are never stored in full on our systems; our payment processors handle that data under their own compliance standards.

• Encrypted transmission of all account, payment and identity data
• Restricted internal access on a need-to-know basis only
• Separate handling of card data through PCI-compliant payment processors
• Wallet-to-profile matching for every crypto deposit and withdrawal
• Retention limited to what Canadian gaming and financial record rules require

Who we share data with

We share information only where it is necessary to run your account: payment processors handling your Interac, card or crypto transaction, identity verification providers confirming you are 19 or older and who you say you are, and, where legally required, regulatory or law enforcement bodies. We do not sell player data to marketers. Any promotional email you receive from Silver Oak about the welcome package or ongoing free spins is opt-in and can be turned off at any time from your account settings. Full bonus terms are on the Bonus page; T&Cs apply.

Your rights over your data

You can ask Silver Oak support for a copy of the personal data we hold on you, request a correction if something is inaccurate, or ask about closing your account entirely. Closing an account does not erase transaction records instantly, since Canadian financial record-keeping obligations require certain data to be retained for a set period even after an account is closed. If you are working through a self-exclusion process, see the Responsible Gaming page for how account closure and cooldown periods interact with your data.

Cookies and site analytics

Silver Oak uses cookies to keep you logged in, remember your language and display preferences, and understand which games and pages are used most so we can improve the site. You can disable non-essential cookies through your browser settings, though some site features, including staying logged into your CAD balance, may not work correctly if you do.

The company behind this policy

The registered company name responsible for operating Silver Oak and for this privacy policy is published in the site footer. Please confirm the legal entity, licensing details and contact address there before submitting any formal data request.

Related reading: check Terms and Conditions for how account data ties into wagering rules, Payments for processing times on Interac and crypto, and Responsible Gaming for support resources. Ready to play? Register here.