Silver Oak Terms and Conditions

When you register at Silver Oak, you accept the terms set out on this page along with any specific rules attached to individual bonuses or promotions. These terms apply to every player across Canada outside Ontario who holds a Silver Oak account, and they govern deposits, withdrawals, bonus play and account closure.

Eligibility and Age Requirement

You must be at least 19 years old to register an account or place a real-money wager at Silver Oak. We may ask you to confirm your age and identity before your first withdrawal, and we reserve the right to suspend any account where age or identity cannot be verified. One account is permitted per player, per household and per payment method. Accounts opened under a false name, false date of birth or on behalf of someone else will be closed and any balance may be forfeited.

Silver Oak is intended for personal, recreational play only. You confirm, by registering, that you are not accessing the site from a jurisdiction where online real-money gambling is prohibited, and that you are opening the account for your own use.

Account Rules

• Your account is held in CAD. All deposits, bonuses and withdrawals are processed in Canadian dollars with no currency conversion applied.
• The name, date of birth and address on your account must match the details on your government-issued ID and on the payment method used to fund your account.
• You are responsible for keeping your login credentials confidential. Silver Oak is not liable for losses arising from unauthorized access caused by shared credentials.
• We may request identity verification documents, such as photo ID or proof of address, at any point, including before processing a withdrawal.
• Dormant accounts may be subject to inactivity handling as described in your account dashboard.

Bonus and Promotion Terms

Silver Oak offers a welcome package for new players plus ongoing free spins on selected slots. Full terms, wagering requirements and eligibility rules for every offer are set out on the Bonus page, and current promotional rules appear on the Promotions page. T&Cs apply to every bonus mentioned anywhere on this site, including maximum bet limits while a bonus is active, game restrictions and time limits for clearing wagering requirements.

Bonus funds and free spin winnings are separate from your withdrawable cash balance until wagering requirements are met. Attempting to abuse a bonus, including using multiple accounts to claim the same offer twice, will result in forfeiture of the bonus and any winnings tied to it.

Withdrawals and Payment Terms

Withdrawals are processed to the same method used for your deposit wherever possible. Interac e-Transfer withdrawals, card refunds and crypto payouts in Bitcoin, Ethereum or Tether are subject to the identity checks described above. Processing times vary by method and are outlined in full on the Payments page. Silver Oak reserves the right to request additional verification for large withdrawals before releasing funds.

Fair Play and Game Rules

Games offered at Silver Oak are supplied by providers including Realtime Gaming, Pragmatic Play, Evolution Gaming, Betsoft, Microgaming, Play'n GO and NetEnt. Each game carries its own paytable and rules, accessible from within the game window. Silver Oak does not alter game outcomes. Any dispute over a specific game round is reviewed against the round history recorded by the provider.

Account Suspension and Closure

We may suspend or close an account where we suspect fraud, bonus abuse, collusion, use of banned software, or a breach of these terms. Where an account is closed for a confirmed breach, Silver Oak may withhold winnings connected to that breach. You may close your own account at any time by contacting support, and you may also set deposit limits, time-outs or self-exclusion periods through your account settings or by reaching out to our team.

Responsible Gambling

Silver Oak provides tools to help you manage your play, including deposit limits and self-exclusion. If gambling stops being fun or starts affecting your life, ConnexOntario is available at 1-866-531-2600 or https://www.connexontario.ca/ for confidential support across Canada. Full details on our approach and available tools sit on the Responsible Gaming page.

Changes to These Terms

We may update these terms from time to time to reflect changes in our games, payment options or legal obligations. Continued use of your account after an update constitutes acceptance of the revised terms. We recommend checking this page periodically, particularly before claiming a new bonus.

Related Pages

For the full picture before you play, read our Bonus terms, our Payments page for deposit and withdrawal timing, and our Responsible Gaming page for support resources. When you are ready, you can register a CAD account in a few minutes.