Responsible Gambling Tools at Silver Oak

Minimum age: 19+

Silver Oak accounts are restricted to players aged 19 and over, matching the minimum legal gambling age used across most of Canada. We may request identity documents at any point, including before a withdrawal, to confirm date of birth and identity. Accounts opened with false age information are closed and any balance is handled according to our terms.

Deposit and loss limits

You can set a maximum deposit amount in CAD for a day, a week or a month directly from your account settings. Once that ceiling is reached, the cashier will not process further deposits until the period resets. Loss limits work the same way but track net losses rather than total money in, which is useful if you deposit in smaller amounts through Interac e-Transfer rather than one lump sum.

Lowering a limit takes effect right away. Raising one comes with a cooling-off period before the higher limit applies, so a bad night at the tables cannot undo the safeguard you set for yourself.

Reality checks

Reality checks are on-screen pop-ups that appear at intervals you choose, showing how long you have been playing and your session's win or loss total. They exist because time and spend are easy to lose track of during live dealer blackjack or a long slot session. Set one for every 30 or 60 minutes and it will keep showing until you close the session or log out.

How to set a reality check

• Log into your Silver Oak account and open Account Settings
• Select Responsible Gambling Tools
• Choose a reality check interval, for example every 30 minutes
• Confirm, and the pop-up will appear automatically during play

Timeouts and self-exclusion

If you need a break, a temporary timeout locks your account for a set number of days without closing it permanently. For a longer step back, self-exclusion locks the account for an extended period you choose, during which you will not receive marketing emails or promotional offers from Silver Oak. Contact support to activate either option. Self-exclusion requests are processed promptly and are not reversible before the period you select has ended, which is intentional: it protects the decision you made when you were ready to make it.

Recognizing the warning signs

Gambling can become a problem gradually. Some signs worth paying attention to: chasing losses by increasing bets, spending more time or money than planned, borrowing to fund play, hiding play from family, or feeling anxious or irritable when not playing. None of these are things to feel ashamed of, but they are worth acting on early, whether that means setting a lower deposit limit, taking a timeout, or calling ConnexOntario.

Budgeting before you deposit

Because Silver Oak accounts run in CAD with no currency conversion, it is easy to track exactly what you are spending without doing mental math on exchange rates. Before your first Interac e-Transfer or card deposit, decide on an amount you are comfortable losing entirely, treat it the same way you would treat the cost of a night out, and stop when it is gone. The deposit limit tool above can enforce that number automatically if you would rather not rely on willpower alone.

Where to go next

For details on how bonus wagering requirements interact with deposit limits, see the Bonus page. If you are deciding how to fund your account responsibly, Payments covers Interac e-Transfer, card and crypto options along with processing times. General information about our operation is on the About page. Ready to set your own limits from day one? Register and configure your responsible gambling tools before you make your first deposit.